The short answer
The immediate priority is to arrange the recommended blood tests. Any legal assessment comes after your health has been addressed.
General information only — this article is not legal advice.
The NSW Health Care Complaints Commission has warned former clients who underwent a procedure involving an injection, drip, needle, blade or scalpel to arrange blood tests for hepatitis B, hepatitis C and HIV, even if they feel well. The warning identifies serious risks. It does not say that every client was infected or injured. Whether someone has a legal claim will depend on what treatment they received, whether they suffered harm and whether the treatment caused that harm. If you were treated by I-Pei Pan, also known as Ipei Pan, Dr Pan, Dr Pan Pan or Fairbaby Beauty Studio, Clever Legal can help you understand whether you may have a claim.
| Your situation | What the official guidance says |
|---|---|
| You had an injection, drip, needle or blade | See your GP for hepatitis B, hepatitis C and HIV testing, even if you feel well. |
| You feel unwell after treatment | Seek medical advice immediately. |
| You tested negative more than six months after your last treatment | NSW Health says you do not need to repeat all three tests. |
| You suffered a confirmed infection or another serious injury | A legal assessment may be appropriate after your health has been addressed. |
What has the HCCC said?
The HCCC says Ms Pan is not a doctor or registered health practitioner and has been prohibited from providing or advertising health services since March 2025.
The warning identifies clients treated at:
- Ketthip Beauty Clinic on Sussex Street in Sydney, until March 2025;
- a private home in Redfern, until September 2026; and
- any other location where Ms Pan provided treatment under one of her known names.
The HCCC says the treatments included anti-wrinkle injections, dermal fillers and wellness drips. It also says Ms Pan may have performed procedures such as liposuction and Brazilian butt lifts. Those possible procedures remain part of the regulator's investigation and should not be treated as proven in every case.
During a search of the Redfern property in September 2026, the HCCC says it seized imported and unapproved medicines and medical devices. It also reported that no sterilisation equipment was found.
What should former clients do now?
NSW Health recommends that anyone who received a cosmetic procedure from Ms Pan involving an injection, drip, needle or blade see their GP for hepatitis B, hepatitis C and HIV testing.
This applies even if the treatment happened some time ago and you feel well. These infections may not cause symptoms for years.
If you have already tested negative for all three viruses more than six months after your last treatment, NSW Health says you do not need to repeat the testing. Anyone who feels unwell after treatment should seek medical advice immediately.
The HCCC has also asked former clients to contact it confidentially on 1800 043 159.
Can you make a medical negligence claim?
Potentially, but the public warning does not create an automatic right to compensation. A legal assessment may be appropriate if treatment caused a bloodborne infection, bacterial infection, medication injury, scarring, nerve damage or another significant complication.
The assessment will usually turn on four questions:
- What treatment was provided?
- Was reasonable care taken?
- Did the treatment cause the injury?
- What loss followed from the injury?
The fact that Ms Pan was not registered and was subject to a prohibition order is important. It does not, by itself, prove that a particular treatment caused a particular injury.
Read how a medical negligence claim is established for a plain explanation of breach, causation and loss.
What if my blood tests are negative?
A negative result is good news. It will usually mean there is no claim based on a bloodborne infection. There may still be something to assess if you suffered another serious injury after treatment, including an adverse reaction to a medicine or harm from a cosmetic procedure.
Concern or exposure without an injury will not necessarily support a medical negligence claim.
Why may Clever Legal be able to help?
Claims involving an unregistered provider, unclear medicines and treatment outside a conventional clinic can be difficult to assess. Traditional firms may not be able to take every case.
Clever Legal can consider claims that other firms may not be able to take. We will look at what happened, whether there is evidence of an injury and whether there is a reasonable path forward.
We will not tell you that the HCCC warning proves your case. We will give you a clear assessment based on your treatment and outcome.
Speak to Clever Legal
If you were treated by I-Pei Pan, Ipei Pan, Dr Pan, Dr Pan Pan or Fairbaby Beauty Studio and suffered an infection or another serious injury, start a free assessment with Clever Legal.
If you are still waiting for test results, you can contact us after you know the outcome. Legal claims are subject to time limits, so seek advice promptly if an injury has been confirmed.
This article provides general information and is not legal advice or medical advice.
Sources
- NSW Health Care Complaints Commission: Public warning concerning I-Pei Pan, 8 October 2026 (checked 19 October 2026)
- NSW Health: Frequently asked questions for former clients of I-Pei Pan (current as at 7 October 2026; checked 19 October 2026)
- NSW Health Care Complaints Commission: Interim prohibition order applying to I-Pei Pan (checked 19 October 2026)
- NSW Health Care Complaints Commission: Interim prohibition order applying to Ketthip Beauty Clinic (checked 19 October 2026)